Shipping FAQ
How long does it take to process my order?
Orders containing in-stock items are typically processed within 1–2 business days before shipment.
How long does shipping take?
In-Stock Items
- Processing Time: 1–2 business days
- Shipping Time: 2–5 business days within the United States
Pre-Order Items
- Estimated delivery time: 7–15 business days
What are pre-order items?
Some nail styles are available as pre-order items, which require additional production time before shipment. Estimated delivery is 7–15 business days.
What if my order contains both in-stock and pre-order items?
If your order includes both in-stock and pre-order products, your items may be shipped together once all products are available.
How much does shipping cost?
- Free standard shipping on all U.S. orders of $50 or more
- $4.99 flat-rate shipping for orders under $50
Shipping promotions may be offered periodically and are subject to change without notice.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking information.
Can I change or cancel my order?
Yes, but only before your order has been shipped.
Once an order has been shipped, it cannot be canceled, modified, returned, or refunded.
My package is delayed. What should I do?
Shipping delays may occur due to carrier operations, weather, or other circumstances beyond our control.
We appreciate your patience while your order is in transit.
My package shows as delivered, but I can't find it.on
If your tracking information indicates your package has been delivered but you cannot locate it, please contact the shipping carrier directly for assistance.
What happens if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect or incomplete address may require an additional shipping fee before they can be reshipped.
Do you ship internationally?
Currently, our standard shipping policy applies to U.S. orders only.
How can I contact Janesky Nails about my order?
If you have any questions regarding shipping or your order, please contact us at:
