Refund policy

Return, Refund & Cancellation Policy

We want you to feel confident when shopping with Janesky. Please review our cancellation, return, and refund policy before placing your order.

Order Cancellations

Orders may be canceled for a full refund before they have been shipped.

If you would like to cancel your order, please contact us as soon as possible at Janeskypresson@gmail.com with your order number.

Once an order has been shipped, it can no longer be canceled.

Returns & Refunds

Due to the nature of our press-on nail products, all sales are final once an order has been shipped.

Once your order has been shipped, we are unable to accept returns, exchanges, or refund requests for reasons including, but not limited to:

  • Change of mind
  • Incorrect size or style selected
  • Accidental orders
  • Personal preference
  • Products that have been opened, worn, applied, or used

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at Janeskypresson@gmail.com as soon as possible after receiving your package.

Please include your order number and clear photos of the item and packaging so we can review the issue.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Shipping Issues

Janesky is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If your package is delayed or lost in transit, please contact us and we will do our best to assist you with the carrier.

Sale Items & Gift Cards

Sale items, promotional items, and gift cards are final sale and cannot be returned or refunded once shipped.

Refund Processing

For eligible cancellations or approved refunds, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at Janeskypresson@gmail.com.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: Janeskypresson@gmail.com